At Art Luna, every piece of artwork is made to order specially for you. Because we do not maintain stock or inventory, we are unable to accept returns once an order has been placed.

However, your satisfaction is important to us. We are committed to ensuring every piece arrives in perfect condition.

Damaged or Defective Items

If your order arrives damaged or with any defects, please contact us immediately. We will review the issue and arrange a replacement as quickly as possible.

When reaching out, please include:

• Photos of the damage
• Your order number
• A brief description of the issue

We will resolve the matter promptly and at no cost to you.

Exchanges

While we cannot accept returns, we do offer exchanges.
If you would like a different size or design, please contact us and we will be glad to assist.

Custom Sizes

Custom sizes and special requests are available.
If you need a specific size or have a unique project in mind, feel free to reach out and we will provide options.

Support

If you have any questions or need assistance with your order, please contact us at any time.
We are here to help and want you to feel confident and comfortable with your purchase.